If you need to return or exchange your order for covered reasons, we are here to help! We offer returns or exchanges on all eligible items if reported within 2 days of the package received. You can return your product for store credit, a different product, or a refund to the original payment method as long as they are in the same condition as when you received it. 

 Process for Return and Exchange

• To start a return or exchange, first please send us an email at merocraft@gmail.com
• Our team will contact you for the further process of verification. 
• You will have to submit the original invoice provided to you while purchasing for eligibility to return purchased goods.
• Mandala Handicraft  team will provide you a “No Damage Verification” form during delivery of the ordered product which you as a receiver need to sign.
• Mandala Handicraft team will further verify the goods and the reported issue and proceed for its return as applicable. Further verification by the merchant might also be required as a process of validation of the delivered product. The process of validation and return will be done in 14 days.
• Once the process completes, your payment will be returned in case of return. If you want to exchange the product, we will exchange the product.